Dell
Dell Customer Service?

I think Dell just made me a customer for life.

I’ve already spent nearly $200 repairing my laptop. After three total repairs ((Two of which were under Paramount Technology’s repair warranty.)), my laptop finally died – again.

Since I had nothing to lose, I sent an e-mail to Dell’s head blogger, Lionel Menchaca about my problem. He was lightning fast in responding to me – asking for my Dell service tag. ((This is a number on a little sticker underneath the laptop. The service tag code is essentially a serial number they use to track your computer when its being repaired or you call for technical support.))

When Dell had lost my prior laptop and replaced it with the XPS m1210 I purchased a warranty extension. I had spent a fair bit of change on that laptop and I was expecting to keep it around a while. However, that extended warranty lapsed a little over a year ago. ((Although, less than a year from when I first started having this problem)) I explained my problem with the bad nVidia video card. He responded telling me that I would be getting a call from someone soon.

Sure enough, less than a day later I received a call from Dell’s corporate customer service program. They told me that as a “gesture of good will” they were going to replace my computer’s motherboard – by sending a technician to me to do the repair.

Replacing a motherboard is so expensive its almost always cheaper to buy a new computer. Offering to repair an out-of-warranty laptop by sending a tech to me to replace the motherboard???

All I can say is WOW.

New Laptop
New Laptop

Yesterday I discussed the basics of buying a new computer.  The most important first step is figuring out what you need and what you want out of a new computer.  There are three main types of portable computers available these days: netbooks, basic laptops, and high-end laptops.  Today is all about “netbooks.” ((Photo courtesy of Ciccio Pizzettaro))

(Scroll to the end to see my picks…)

Netbooks

A netbook is a very small laptop designed to extremely mobile and portable.  They are optimized for portability and wireless connectivity.

Netbooks typically have a display of 10″ or less.  ((TV’s and monitors are always measured by the diagonal.)) They usually don’t have any CD or DVD drives.  ((This means they’re no good for watching DVD’s or playing CD’s.))  They usually have very small solid state drives or mid-sized hard drives.  On the plus side, they usually have bluetooth, media card readers, and WiFi.  They’re typically between 2 to 3 pounds, depending upon brand and type of battery.  They’re also relatively cheap – between $350 to $500.

My requirements may differ from yours.  If I were to buy a netbook, I would want:

  • Minimum 2 USB ports, preferably 3
  • Minimum 100 GB hard drive
  • 1 GB RAM
  • Bluetooth
  • WiFi aka 802.11a/b/g, and preferably also 802.11n
  • Ethernet port
  • Modem port

Other things people might care about (but I don’t):

  • Webcam
  • Keyboard size
  • Monitor size

Keep in mind, I’ve never used any of these laptops – I’m just evaluating them based on their prices and my own opinions as to their respective brands and specs.  Although, I’m enough of a nerd that I put together a spreadsheet to compare those five netbooks as well as about another dozen or so models and submodels.  If anyone is interested in seeing the spreadsheet, mention it in the comments below or drop me a line.

Dell has a new netbook too, but it only has solid state drive options – which are too small to be of use to me.  ((8 GB of hard drive space is barely enough to run an operating system and a few programs these days…)) However, I’m sure it would be perfect for some people.

My picks are, in rough order of preference:

If I were to buy a netbook today, I’d probably go for the Acer Aspire One.  It occupies a sweet spot in terms of price, is a decent brand, and has very comparable specs to the higher-end models.

Next, basic laptops!

Broken Laptop
Old Laptop

Out With The Old…

Unfortunately, its that time again.  When my laptop died for the first time I got it repaired.  When it died again, it had the good manners to at least do so within the repair warranty.

My trusty sidekick died for the third and final time on December 31, 2008. ((Photo courtesy of Just Us 3))

…And In With The New!

Now its time to get a new laptop.  I’m reluctant to buy another Dell.  Dell installed nVidia graphics chips on the motherboard.  Those nVidia chips have  a critical flaw in that they overheat and pull away from the motherboard.  Sound familiar?  Well, this was the exact problem I was having with my laptop.  Apparently this problem has spawned a lawsuit against nVidia.

New Laptop
New Laptop

I’m undecided what kind of laptop I want/need.  A netbook?  A basic laptop?  A high-end laptop? ((Photo courtesy of Ciccio Pizzettaro))

Figure out what you need, then figure out what you want

Needs

Its all about what you want and what you need.  I need a laptop that will let me program, surf the web, listen to music, and send e-mail.  This accounts for roughly 98% of my computer usage.

The last 2% of computer usage is comprised of processor intensive activities such as watching DVD’s, video games, video editing, DVD and CD burning, and manipulating large amounts of programming code.  For instance, the WCAB legacy number to EAMS number converter involved more than 4.6 million lines of code.  ((Seriously.  4.6 million.)) My previous laptop struggled with that one. I probably only do these things once every six months or so.

For what I need, a netbook would actually work very well for me.

Wants

As any computer user knows, its very frustrating to have a computer that will not do what you want or takes to long to do it.  My wants are a super slim, light-weight, battery efficient, computer that has the processing power to deal with large amounts of data and the ability to burn DVD’s and CD’s.

A netbook fulfills the wants of a slim, light-weight, and battery efficient computer.  A basic laptop would suffice for the processing power and CD/DVD burning capabilities.

Having it all

When it comes to laptops, sometimes you can have it all – it just depends how you’re going to compromise.

  • If money were no object, this would be a no-brainer: buy a high-end light and powerful laptop.  These cost $1500 and start climbing steeply after that.
  • The other compromise is not so intuitive.  A very decent external CD/DVD burner combo drive would probably only cost $75 or so.  If I’m only burning discs 2% of the time, this is a very reasonable solution.  The bigger problem is the underpowered processors in netbooks.  They simply do not have the ability to play new games, handle large amounts of data, or deal with too many simultaneous tasks.  The only possible work around here is where you use your underpowered laptop to remotely control a more powerful computer and use that more powerful computer to crunch numbers. ((Scroll down to the part about TightVNC.)) However, this won’t help with video games.  ;)

Decision Time

What am I going to get?  I’m going to run down the pro’s and con’s of netbooks, basic laptops, and high-end laptops next time.  Stay tuned!

Thumbs up!
Thumbs up!

Here’s a recipe I’ve used to make ravioli, including the filling, from scratch. ((Photo courtesy of Dev Null)) I found the recipe several years ago on the web, but unfortunately don’t remember where. In any case, here’s the recipe. It makes a LOT of pasta – enough for at least 6 people. The ravioli filling is my own creation – and its damn tasty.

There are essentially four steps:

  1. Make the dough
  2. Make the filling
  3. Make the ravioli
  4. Cook

Step 1: Make the Dough

Ravioli Pasta Dough Recipe ((As I mentioned above, this recipe makes a lot of dough. If trying it out for the first time, consider making a 1/3 batch.))

  • 3 cups all-purpose flour
  • 3 large egg
  • 1 tablespoon olive oil
  • 1 teaspoon salt
  • 1/4 cup water

Place about 3/4 of the flour into a large bowl. Separately mix the egg, oil, salt and water. Add the wet ingredients to the flour. Mix everything thoroughly.

Kneed in the remaining flour. This takes a long time.

Wrap in plastic wrap and let sit for 30 minutes in the fridge. In the meantime, let’s move on to…

Step 2: Make the filling

Garlic Spinach Ricotta Ravioli Filling

  • 1/2 cup frozen spinach
  • 1 tablespoon of garlic minced
  • 3 tablespoons finely grated parmigiano reggiano cheese
  • 1/2 cup ricotta cheese
  • 1 teaspoon salt

Defrost spinach in bowl and drain. Mix in everything else. Cover with plastic wrap and refrigerate when not in use.

Step 3: Make the ravioli

  • When ready to make the ravioli, only remove a very small amount from the plastic to work with at a time. ((If you’re using a pasta press, you already know what you’re doing so you don’t need to read this.)) I only worked with pieces of dough about the size of a standard 6-sided-die.
  • Squish the piece of dough into a disc about the size of a silver dollar.
  • Place the dough on a plastic cutting board. I prefer the kind with the non-skid rubberized ends.
  • Roll the dough as thinly as possible. You’re going for almost translucent in the center. A heavy rolling pin helps.
  • Add about 1/2 tablespoon of the filling to the center.
  • Fold the dough in half and pinch the edges.
  • Set each piece aside on wax paper on a large plate. The wax paper is to prevent the ravioli from sticking to the plate. Don’t let the ravioli touch each other since they will stick together.
  • Cover the ravioli on the plate with plastic wrap while you work.

Step 4: Cook

  • When ready to cook, add the pasta to boiling water in a large pot and then lower to medium heat after a minute.
  • Cook for 5-7 minutes. ((5 minutes if you have very thin ravioli, 7 minutes if your pasta was thicker))
  • The ravioli will tend to stick to the bottom of the pot, so stir once or twice.

Enjoy!

The Grinch
The Grinch

After a short break from blogging, I off two tidbits: one full of holiday cheer… and the other about an incorrigible Grinch. ((Photo courtesy of slworking2))

Holiday Cheer

A few days before Christmas I received an extremely nice e-mail from David DePaolo, of WorkCompCentral fame.  He had read my blog post about my local food bank and made his own donation to his local food bank.  Thank you David!

Incorrigible Grinch

I have a loud neighbor.  They talk on the phone loud, watch TV loud, play music loud, etc.  Loud enough so that I can hear whatever it is they’re doing over my own TV with the doors and windows closed.  The night before Christmas Eve at around 8 O’clock PM they were playing something that sounded like a marching band – complete with tubas.  I couldn’t tell if it was a radio or TV or what – but it was extremely loud.  Being a good neighbor and filled with the aforementioned holiday cheer, I went out onto my patio and hollered, “Hey!  Turn it down already!”  In a few minutes their marching band music died down to a low rumble.

A few minutes later I find out that I had just yelled at a group of teenagers with instruments walking down our street… carrolling.  That’s right, I yelled at carolers – I’m the Grinch.

Ho ho ho!