Tag: Customer Service

By Posted on Posted in Laptop, Technobabble No Comments Tagged with , , , , , , , , , , , , , , , , ,
Youd have to know the theme song to really get it...
You'd have to know the theme song to really get it...

You’ll understand the title in just a moment…

For the last few months my laptop has been in bad shape.  Such bad shape I’ve been using a backup laptop.  ((Trust me, the back up laptop is nothing to brag about.))  Something on my laptop’s motherboard went bad and killed the battery.  ((You see, the motherboard – it went bad.  It was one bad mother…  Oh, forget it.)) ((The photo does not belong to me and is probably the property of MGM.))  I could still use it – but I had to keep it plugged in all the time.  If I needed to move it, I had to shut it down all the way, move it, then boot it up – since it had no battery life at all.

Well, Dell’s kick ass incredible customer service took care of me – once again.  I can’t thank these guys enough for going above and beyond.  I’ve said it before and I’ll say it again, my next laptop is going to be a Dell. Thanks to Lionel my laptop is sporting a totally brand-spanking new motherboard and power cord.  I’ve also just slapped in a totally new battery as well.

Anyhow, I’m beyond happy.  ((Yes, yes, I’m a nerd – whatever.))

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Glasses, online
Glasses, online!

A few months ago I ordered glasses online from Goggles4U.com and GlobalEyeGlasses.  (Click those links to go to my full reviews of each website).  The quality of the glasses was excellent and I paid about $80.00 for four pairs. ((Including one pair of sunglasses and one pair of transition lenses)) At those prices its like they were paying me to take the glasses off their hands. ((Photo courtesy of Morningstar Lee))

I just received a coupon code from Goggles4U for 20% off an order.  The Goggles4U.com coupon code is: “glasses20″

Before you order glasses online, you should really take a look at my post about how to order glasses online in 5 easy steps. It even includes a chart for you to print out and take with you to your eye doctor!  ((Just another way I try to make your life easier…))

By Posted on Posted in Business, Not Workers Compensation No Comments Tagged with , , , , , , , , , , , , , , , , , , , , , , ,
Glasses, online
Glasses, online!

Last week I posted a Goggles4U.com review.  ((Photo courtesy of Morningstar Lee)) My review was favorable despite having received glasses that didn’t really work for me.  It just so happens, according to my eye doctor, that some people are more sensitive to the “Base Curvature.”  I happen to be one of those people and there’s no way either I or Goggles4U could have known that.  The bottom line is that I received glasses with the exact prescription I specified- you can’t ask more than that.

After trying out this pair of glasses for a week I notified Goggles4U customer service that I was too sensitive to the “Base Curvature.”  They responded immediately and gave me a code to order a new pair.  I placed the order on 2/27/2009, sent them an e-mail specifying a comfortable range for the Base Curvature.  The new glasses arrived on 3/7/2009.

These new glasses, with transition/polychromatic lenses, are great. I haven’t had any problems with them at all.  I will still take them back to my eye doctor to confirm, because I think any review would be incomplete without an independent confirmation from a medical professional.

In end sum, I would recommend Goggles4U without reservation.  Check out my prior review (now updated!) for the complete review and a Goggles4U coupon.

By Posted on Posted in Business, Not Workers Compensation No Comments Tagged with , , , , , , , , , , , , , , , , , , , , , , , , , , , ,
Glasses, online
Glasses, online!

I recently ordered three pairs of glasses from GlobalEyeglasses.com and one pair from Goggles4U.com. ((Photo courtesy of Morningstar Lee))  Last Wednesday I had my doctor check all four pairs.  Read on for the details!

I chose to try Goggles4U.com because an NPR commenter had a good review for them, they seemed to have good online reviews, had a very good website, and their prices for polychromatic glasses were fantastic.  UPDATE 3/10/09: Updated Goggles4U.com review here!

Review of Goggles4U.com

  1. Website. Goggles4U.com lets you upload a photo of yourself and try on a virtual pair of glasses.  I didn’t try this feature, but I suppose it might be useful to some.  They also have the option of spinning a virtual version of each pair of glasses.  It was fairly easy to navigate their website and place the order.  One useful feature is that their website allows you to save your prescription so you don’t have to re-enter it.
  2. Selection. There were easily several hundred frames from which to choose.  They have every imaginable style and variation.  They also have a wide range of lens options: clear, tinted, polychromatic / transition lenses, and super thin materials.
  3. Price. Goggles4U.com has free shipping.  Most of the frames are about $12.99.
  4. Frame Quality. The pair I bought fit with minimal adjusting of the nose pads and behind the ears.
  5. Lens Quality. For some reason the glasses from Goggles4U.com just didn’t seem right.  They took me several minutes to adjust to and still continued to bother me in a subtle way I couldn’t quite understand.  I took this pair to my eye doctor who told me that this pair had a lower “Base Curvature” than the pairs from GlobalEyeglasses.com.   Apparently, some people are just more sensitive to variations in “Base Curvature.”
  6. Shipping. Two weeks, just about on the button.  Shipping was free.
  7. Customer Service. After trying out these frames for a week I e-mailed Goggles4U.com to let them know I was having problems with the glasses and that I was going to take them to my doctor to be examined.  The responded immediately asking me to let them know what my doctor had to say.  I e-mailed them right when I came back to let them know the “base curvature” was off.  The e-mailed me back almost immediately giving me a coupon code for $35.99 off another pair.  The bottom line is that they responded to me nearly instantly and have gone out of their way to make me happy.  I’m not interested in a refund, just a pair of glasses for a reasonable price.  I feel like Goggles4U.com has certainly earned by business.
  8. Extras. Each pair comes with its own free case, eyeglass cloth, and replacement nose pads and screws.  Shipping was free.

Verdict: I would use Goggles4U.com again and recommend them to a friend.  When placing your order, use the coupon code, “glassyeyes” for 5% off.

UPDATE 3/10/09: Updated Goggles4U.com review here!

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Glasses, online
Glasses, online!

I recently ordered three pairs of glasses from GlobalEyeglasses.com and one pair from Goggles4U.com. ((Photo courtesy of Morningstar Lee))  Last Wednesday I had my doctor check all four pairs.  Read on for the details!

I chose to try GlobalEyeglasses.com because I heard a glowing review on on NPR, they seemed to have good online reviews, had a decent website, and their prices were really incredible.

Review of GlobalEyeglasses.com

  1. Website. The GlobalEyeglasses.com webiste merely lets you see a larger photo of each pair of glasses. I am was the kind of person who needed to try on lots of different frames before I could make a choice  ((It’s an important decision!))  Incredibly, not being able to try on the glasses just didn’t bother me at all.  Once I had gotten my prescription and narrowed down the frame choices, it was surprisingly easy to find the glasses for me.
  2. Selection. There were easily several hundred frames from which to choose.  They have every imaginable style and variation.  They also have a wide range of lens options: clear, tinted, polychromatic / transition lenses, and super thin materials.
  3. Price. Using the coupon code at the bottom of this review, I got 10% off my order.  You can find frames as cheaply as $1.00 ((Not that you’d want them.)) and lenses starting from $6.99.  They appear to have several designer frames.  The only shipping option is by UPS and costs $5.99.  When I was buying a month ago they were running a promotion where I bought two pairs and got one pair free.  $45.00 for three pairs, shipped, is basically unbeatable.
  4. Frame Quality. Each pair fit with minimal adjusting of the nose pads and behind the ears.  On my pair of sunglassses ((Just a tinted pair of prescription glasses)) one of the screws in the nose pads fell out the first day I wore it.  When I replaced the nose pad I discovered that the screw fell out because the threads on that side had been stripped.  I used an extra screw and tightened it.  I haven’ t had any problems since.
  5. Lens Quality. I have had no problems with the prescriptions on any of the three pairs I got from GlobalEyeglasses.com.  I didn’t require any “adjustment” period or any time to get used to these glasses.  More importantly, the lenses themselves were confirmed by my doctor to be the correct prescription.
  6. Shipping. Two weeks, just about on the button.  Shipping was $5.99.
  7. Customer Service. A day after I placed my order I received an e-mail from GlobalEyeglasses.com saying that one of the pairs I had ordered was now out of stock and would I please select a new pair.  While a little bummed that one of my first choices was no longer available, I was very happy that they let me know immediately.  I chose a new frame and made a small change to another frame I had originally ordered.  They adjusted the price accordingly and immediately refunded me the difference.
  8. Extras. Each pair comes with its own free case, eyeglass cloth, and replacement nose pads and screws.

Verdict: I would absolutely recommend GlobalEyeglasses.com and use them again.  When placing your order, use the coupon code, “glassyeyes” for 10% off.