You'd have to know the theme song to really get it...
You’ll understand the title in just a moment…
For the last few months my laptop has been in bad shape. Such bad shape I’ve been using a backup laptop. ((Trust me, the back up laptop is nothing to brag about.)) Something on my laptop’s motherboard went bad and killed the battery. ((You see, the motherboard – it went bad. It was one bad mother… Oh, forget it.)) ((The photo does not belong to me and is probably the property of MGM.)) I could still use it – but I had to keep it plugged in all the time. If I needed to move it, I had to shut it down all the way, move it, then boot it up – since it had no battery life at all.
Well, Dell’s kick ass incredible customer service took care of me – once again. I can’t thank these guys enough for going above and beyond. I’ve said it before and I’ll say it again, my next laptop is going to be a Dell. Thanks to Lionel my laptop is sporting a totally brand-spanking new motherboard and power cord. I’ve also just slapped in a totally new battery as well.
My laptop, a Dell XPS M1210, stopped working on Sunday night.
Symptoms:
Totally unpowered screen.
Computer will not boot from the hard drive, USB stick, or CD.
Hard drive light indicator shuts off after 1 second.
After 1 second, I cannot hear the hard drive spinning.
Tests:
Do the LED indicator lights still work when I disconnect the power cord and leave the battery in? Yes.
Does the computer recharge said battery when the power cord is plugged back in? Yes.
Remove hard drive. Insert new working hard drive to see if computer will run. ((Yes. I just happen to have extra laptop hard drives lying around.)) No dice.
While hard drive is removed, insert it into another laptop to see if that computer will run. Yes.
Eliminated problems:
Battery. The computer is able to use the battery to power the LED lights.
Power jack. This is a common problem for laptops. The AC adapter power jack sometimes becomes loosened over time and eventually slightly disconnects from the motherboard. My computer is able to draw power from the power jack and recharge the battery, so the power jack is fine.
Software. A new working hard drive does not fix the problem.
Hard drive. Another laptop is able to boot using my hard drive.
Doctor Who
Possible problems:
Motherboard. The motherboard is the most likely culprit since (a) I can’t see the BIOS (Built In Operating System) boot screen when I power on the computer (b) the hard drive stops spinning afer 1 second and (c) motherboards going bad are not an uncommon problem.
Monitor. I can’t rule this out as the problem or as a secondary problem. A motherboard failure would explain the dark screen. A monitor failure would not explain why the hard drive isn’t spinning up or why the hard drive light shuts off after 1 second.
Learning that the hard drive is not the problem is a mixed blessing. While I’m glad that my hard drive and information is safe, it means there’s a much bigger problem. Hard drives are easy. Insert screwdriver, remove hard drive, replace, rock on.
MacGyver
If the problem is something other than the hard drive, you can’t fix it with a screwdriver. ((Unless you’re The Doctor.)) But, I figured I’d give it a shot anyhow. I’ve fixed laptop problems similar to this before – opening it up, finding a broken wire strip, fabricating a new part, and MacGyver-ing it back into the case. Its extremely difficult, precise, and time consuming work.
I removed the hard drive again, opened my laptop, pulled out the keyboard, removed the monitor, blew out dust and debris, and visually inspected the motherboard without finding any obvious defects. At this point, I need to turn it over to someone with the expertise and equipment to fix the problem. :(
In an earlier post I gave my “my road warrior checklist for the car.” Within the last year I occasionally worked as computer tech support and/or mobile techie.
Sometimes I was on location fixing a problem, writing a database program, or doing a small bit of programming on a friend’s larger program. I enjoyed being a techie, but wouldn’t want to do it for a living.
When I’m a road warrior techie, here’s what I carry with me:
Laptop backpack
Laptop, extra battery, power cord
Portable hard drive, 120 GB (Actually a laptop hard drive in an enclosure)
Flash drives (4G, 128meg)
CDRW – rewriteable CD’s
DVD-RW – rewriteable DVD’s
USB hub, 3 ports
USB cable, A to B
USB cable, A to mini
Ethernet cable, 6′
Phone cord, 6′
If I had to keep a techi backpack stocked, here’s what else I’d put in it:
Zip ties, twist ties, and/or velcro ties
Labels
Small screwdriver set
What do you take with you?
Update: A (techie) friend suggested the following additions, trunk space permitting:
